Refund Policy
Effective August 4, 2026
Requesting a refund
Contact hello@getrealityos.com with the email used for RealityOS and enough Stripe receipt information to identify the transaction. Do not send card numbers or CVCs.
Five-reframe packs
Approved full refunds deactivate unused credits from the exact refunded pack. Credits from another purchase are not removed. If credits from the refunded pack were already consumed, the request requires manual review. Partial refunds also require manual review because RealityOS does not guess at a proportional credit adjustment.
Monthly subscriptions
Cancel future renewal through the Stripe Customer Portal. Cancellation does not retroactively refund the current paid period, and monthly credits remain usable only until that period ends. Refund requests are reviewed under applicable law and the circumstances of the charge.
Payment disputes
A Stripe dispute suspends unconsumed credits safely attributable to the disputed pack and creates an audit record. Unrelated legitimate credits are not affected.